Table of Contents

1. Introduction

Welcome to Roza Furniture. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from our online and physical stores. By accessing or using our website, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully and contact us if you have any questions or concerns. Roza Furniture reserves the right to update this Privacy Policy at any time. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on our website, place an order, subscribe to our newsletter, respond to a survey, fill out a form, or otherwise interact with our services. This information may include your name, email address, mailing address, phone number, and payment details. We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, access times, and pages viewed. This data helps us understand how visitors use our website and improve our services. We may use cookies, web beacons, and similar tracking technologies to collect information about your browsing behavior on our website. Cookies are small data files stored on your device that help us remember your preferences and enhance your shopping experience. If you contact our customer service team, we may collect additional information such as your order history, communication records, and any feedback or complaints you provide to help us resolve your inquiries effectively.

3. How We Use Your Information

We use the information we collect to process and fulfill your orders, including shipping, billing, and providing order confirmations and updates. Your payment information is securely processed through our trusted payment service providers. We may use your email address to send you promotional materials, newsletters, and special offers related to Roza Furniture products. You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. Your information helps us personalize your shopping experience, recommend products that may interest you, and improve our website functionality, product offerings, and customer service. We use aggregated and anonymized data for analytical purposes, including understanding customer demographics, shopping patterns, and website usage trends to make informed business decisions and enhance our services.

4. Data Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties for their marketing purposes. We value your trust and are committed to maintaining the confidentiality of your data. We may share your information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, sending communications, and analyzing website usage. These providers are contractually obligated to protect your information and use it only for the purposes we specify. We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, your safety, and the safety of others, investigate fraud, or respond to a government request. In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our website of any change in ownership or use of your personal information.

5. Data Security

We implement a variety of security measures to maintain the safety of your personal information. All sensitive data, including payment information, is encrypted using Secure Socket Layer (SSL) technology during transmission. Access to your personal information is restricted to authorized employees and service providers who need the information to perform their job functions. We regularly review our security practices and update them as necessary to protect against unauthorized access. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to taking all reasonable steps to safeguard your data. We recommend that you take steps to protect your personal information as well, such as choosing a strong password for your account, not sharing your login credentials, and logging out of your account after each session.

6. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. Cookies are small text files placed on your device that allow us to recognize your browser and remember certain information. We use essential cookies that are necessary for the website to function properly, including session cookies for shopping cart functionality and authentication. These cookies are automatically enabled and cannot be disabled without affecting website functionality.. We also use analytics cookies (such as Google Analytics) to understand how visitors interact with our website. These cookies collect information anonymously and help us improve our website design and content. You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or alert you when a cookie is being set. Please note that disabling cookies may affect certain features and functionality of our website.

7. Your Rights & Choices

You have the right to access, correct, update, or delete your personal information at any time. You can manage your account information by logging into your profile on our website or by contacting our customer service team. You have the right to opt out of receiving marketing communications from us. You can do this by clicking the unsubscribe link in our emails, updating your communication preferences in your account settings, or contacting us directly. If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to object to processing of your personal data. To exercise any of these rights, please contact us using the information provided in the Contact section below. We will respond to your request within 30 days and may ask you to verify your identity before processing your request.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Order and transaction data is retained for a minimum of 5 years to comply with tax and accounting regulations. Customer account information is retained for as long as your account remains active. If you request deletion of your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain certain data for legal or regulatory purposes. Anonymized and aggregated data that cannot be used to identify you may be retained indefinitely for analytical and statistical purposes.